Call us (972) 245-3144

1401 Wainwright Way Carrollton, TX 75007 972-245-3144 Mon-Fri: 7:30 am - 6:00 pm

Carrollton Complete Automotive Shop Image

Frequently Asked Questions

Do you offer loaner vehicles?

Yes we do! We are happy to offer a limited number of loaner vehicles that are available for our customer's use at no charge for any repairs that exceed $150.00. Please click on this link to view our loaner agreement.

Can I drop my vehicle off after hours?

Yes. We have a night drop box with envelopes for keys. Just fill out the downloadable form, place your keys and the form in the night drop envelope, and deposit the envelope in the night slot. We will contact you the next morning.

What are your hours of operation?

We are open Monday through Friday from 7:30 to 6:00. We are now closed on Sataurdays and Sundays.

Do you give free estimates?

Yes we do, for most estimates. If the cause of a particular concern can be determined with a visual inspection, or within a short period of time, we do not charge for estimates. However, it is often the case with concerns that require a more detailed inspection, require various testing procedures and or specialized equipment, or require tear-down to determine a cause of failure, a diagnostic fee will be charged. We will ask for your authorization before beginning any diagnostic procedure.

Can I wait while having my vehicle serviced?

Yes we have a comfortable waiting area for your convenience. If you are having your oil changed, state inspection or other quick service we welcome you to wait, and we will work hard to get you back on the road as soon as possible. For diagnostics or other potentially lengthy service, it would probably be best to leave the vehicle with us if possible. Our goal is to have most vehicles ready within the same day.

Do you offer a shuttle service?

Yes we do within 5 miles of our location.

What warranty is offered?

We offer one of the best warranties in the industry. For most of the parts and services we offer our standard warranty, which is 24 month, or 24,000 miles, whichever comes first. However, our warranty is limited to what the manufacturer/supplier provides to us. Most original equipment parts purchased from the manufacturer will have a 1 year warranty. Used parts will often have a one year warranty, but that can vary according to the supplier.
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