Frequently Asked Questions
Can I drop my vehicle off after hours?
Yes. We have a night drop box with envelopes for keys. Just fill out the downloadable form, place your keys and the form in the night drop envelope, and deposit the envelope in the night slot. We will contact you the next morning.
What are your hours of operation?
We are open Monday through Friday from 7:30 to 6:00. We are now closed on Sataurdays and Sundays.
Can I wait to have my car serviced?
Yes we have a comfortable waiting area for your convenience. If you are having your oil changed, state inspection or other quick service we welcome you to wait, and we will work hard to get you back on the road as soon as possible. For diagnostics or other potentially lengthy service, it would probably be best to leave the vehicle with us if possible. Our goal is to have most vehicles ready within the same day.
Do you offer a shuttle service?
Yes we do within 5 miles of our location.
Are rental cars available?
Yes, we have rental vehicles available. There is a Hertz location close to us at 2700 N. Interstate 35E Carrollton, TX 75007 972-242-9810. We would be glad to take you to their location.
Do you give free estimates?
Yes we do, for most estimates. If the cause of a particular concern can be determined with a visual inspection, or within a short period of time, we do not charge for estimates. However, it is often the case with concerns that require a more detailed inspection, require various testing procedures and or specialized equipment, or require teardown to determine a cause of failure, a diagnostic fee will be charged. This diagnostic fee will rarely exceed $79.95, and we will ask for your authorization before beginning any diagnostic procedure.
Do you offer a warranty?
We offer one of the best warranties in the industry. For most of the parts and services we offer our standard warranty, which is 24 month, or 24,000 miles, whichever comes first. However, our warranty is limited to what the manufacturer/supplier provides to us. Most original equipment parts purchased from the manufacturer will have a 1 year warranty. Used parts will often have a one year warranty, but that can vary according to the supplier.